Reference

Terms That Govern Your Bonas Bet Account

These terms set out what you agree to when you access Bonas Bet — covering account registration, wallet transactions via bKash, Nagad, and Rocket, and how disputes are handled.

Account EligibilityPayment RulesWallet TransactionsDispute ProcessJurisdiction Notice
Bonas Bet Terms That Govern Your Bonas Bet Account
YOUR ACCOUNT RIGHTS

Data Handling, Security and Your Rights

Your account data is held securely and used only to operate your Bonas Bet account — processing wallet transactions, verifying identity, and responding to support requests. We do not sell personal data to third parties. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account at any time through the account settings page or via support.

Data Retention

We keep transaction records and account data for as long as required by applicable law and our internal compliance obligations. Closed accounts are archived, not immediately deleted.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings menu.

Requesting Changes

To update your registered wallet number or personal details, submit a request through live chat or email with a valid identity document. Changes take effect after verification.

TERMS QUERIES

How to Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a dispute about a transaction or account decision, contact us through the channels below. For wallet-related queries — bKash, Nagad, or Rocket — have your registered number and transaction reference ready so we can locate the record quickly.

Live Chat Open the chat window from any page on Bonas Bet. Describe your query and include your account ID for faster handling of terms or payment questions.
Email Support Send detailed account or dispute queries to our support address listed in the contact section of your account dashboard. Include your registered wallet number.
Help Centre The Help Centre at Bonas Bet covers common terms questions — account closure, wallet verification steps, and what happens when a transaction is flagged for review.

Common Questions About These Terms

These answers cover the questions we hear most often about account rules, wallet conditions, and your rights under these terms. For anything not covered here, reach out via live chat or the Help Centre.

You must be an adult under the law of your jurisdiction and located in a region where this service is permitted. Eligibility depends on local law — check before registering.

Currently we process deposits and withdrawals through bKash, Nagad, and Rocket. Your registered wallet number must match the name on your account for transactions to clear.

A paused withdrawal usually means a name mismatch between your wallet and your account profile. Contact support with your transaction reference and we will confirm what verification is needed.

Send a data request through email support or live chat. Include your account ID and registered mobile number. We will respond within the timeframe required by applicable law.

You can close your account before the updated terms take effect. Continued use after the effective date is treated as acceptance. Account closure requests go through the settings page or support.

The same terms apply across all regions where Bonas Bet is accessible. Whether access is permitted at all depends on local law in your specific location, including Dhaka and elsewhere in Bangladesh.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.